It may have taken you a long time and a lot of hard work to get your customers on board. So are you taking as much effort to keep them happy, now you have them? Happy customers will spend more with you, more regularly! Are your customers so delighted with your service that they bring you new business by talking about you to everyone they meet? If not, this workshop is for you!
Our Customer Mastery workshop has been developed for business owners, company directors and account managers who are responsible for ensuring excellent customer service and increasing revenues from repeat business. During this interactive 2 hour workshop, you’ll discover:
- how to identify the customers you should be selling more to, and how to do it,
- what to do to keep your great customers for longer and turn them into raving fans, who will give you referrals, and
- the best ways to keep in contact with your customers, so you stay in the forefront of their minds.
You’ll leave the workshop with an action plan for success and great strategies and ideas for making the most of your customers.